About > FAQs

 

We have assembled the following responses to our most frequently asked questions. Below are general questions and ticket questions. However, if you do not find the answer you are looking for, please feel free to contact us.

GENERAL FAQs:

Q: What is the LEGO Creativity Tour, Powered by LEGO KidsFest?

A: The new LEGO® Creativity Tour, powered by the team that runs the highly successful North American LEGO® KidsFest tour, will offer children of all ages and builders of all skill levels the opportunity to build, create and enjoy a unique LEGO experience through building and open-ended play areas, construction zones, family-oriented activities and more. Please note: Activities may vary and all content is subject to change without notice.

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Q: How does the LEGO Creativity Tour differ from the LEGO KidsFest tour?

A: The LEGO Creativity Tour will offer a similar interactive experience. Because it has been rescaled, the tour can now travel to cities in North America it couldn’t previously go to before. So now more LEGO fans will have the opportunity to enjoy a show.

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Q: There are multiple time slots over the weekend.

A: Each of the eight identical sessions are three hours long and offer the same interactive activities and play areas.

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Q: How are the time slots structured? Do I have to come at the time on my ticket? Can I leave early? Will I be able to come back into the event if I leave?

A: You must attend the session listed on your ticket. You are able to arrive at any point during the session; however, you will only be able to re-enter during your session and must leave at the designated end-time. If you need to switch your session, we will do our best to accommodate you. Email creativityinfo@legokidsfest.com.

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Q: Will I still have to wait in line to enter the show even though I’ve purchased my tickets online in advance?

A: Since you have already purchased tickets, you will not have to wait in line at the box office. Be sure your ticket has a visible scan code before entering the show.

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Q: I need directions and parking information.

A: Please see the Plan Your Day for details.

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Q: We are traveling from a distance and want to stay overnight. Where should I stay?

A: We have partnered with a hotel near the venue that offers a family-friendly overnight package. See the Plan Your Day page for details.

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Q: Can I bring a stroller to the LEGO Creativity Tour?

A: Yes, strollers are allowed at the event.

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Q: Can I bring a camera or video camera to the event?

A: We encourage families to bring cameras and video cameras to the event in order to capture their experience. Members of the news media should contact the Public Relations Coordinator for more information.

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Q: Will there be places to eat inside the event?

A: Food and drink choices are limited at the event. Most facilities don’t allow outside food and drink to be brought in.

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Q: Are there options for guests with food allergies or other dietary concerns?

A: These options will vary by location and are determined by the concession operator in the building. Please visit the Plan Your Day page to view specific information on concessions.

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Q: How accessible is the event for those with special needs?

A: The LEGO Creativity Tour offers an assortment of interactive activities that reach all learning styles and levels of interest. For those who need it, there is a passenger drop off area near the front of the building; consult the venue website for details. Seating areas are located throughout the event space for your convenience. All visitors, including those in wheelchairs and those with special needs, will find the Creativity Tour to be a fun, enriching and educational experience, though it can be a loud, fast-paced, well attended event and can sometimes be overstimulating. Licensed guide dogs for the blind and service dogs for people with disabilities are welcome. For details on a location’s specific accessibility, please visit the Plan Your Day page or contact creativityinfo@legokidsfest.com.

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Q: Can a sign language interpreter be requested for live shows?

A: Yes, but at least one week’s notice is required to secure these services. Please email creativityinfo@legokidsfest.com to request an interpreter. NOTE: Most activity areas are “free play” and have no auditory component.

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Q: May my child attend the event without an adult?

A: For everyone’s safety, children and youth under the age of 18 must be supervised by an accompanying adult at all times during their visit.

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Q: What happens if I get separated from the rest of my party during the event?

A: If at any time you are separated from the rest of your party, you should report to the “Lost Parent Zone” located near the main entrance of the exhibit hall under the yellow tent. The Lost Parent Zone can be found using the map in the program guide you receive at the event.

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Q: Are there LEGO Club meetings at the LEGO Creativity Tour?

A: No, there are no LEGO Club meetings held at the LEGO Creativity Tour. To find a LEGO Club meeting near you, check out the LEGO Club website.

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Q: Can my child bring LEGO creations he/she has created at home to the LEGO Creativity Tour?

A: No, please leave all LEGO bricks at home. We do not encourage children to bring homemade creations to the LEGO Creativity Tour. There are plenty of LEGO bricks at the event to build with.

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Q: Can my child bring his creations he/she has built at the LEGO Creativity Tour home with us?

A: No, the creations made at the LEGO Creativity Tour need to be left at the event for the next group of attendees.

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Q: What kind of shopping options are available at the LEGO Creativity Tour?

A: There is a LEGO Retail Store that will have a selection of LEGO products available.

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Q: Can I use my LEGO VIP card at the LEGO Creativity Tour?

A: Yes, the LEGO VIP card is accepted at the LEGO Retail Store at the LEGO Creativity Tour. Please be sure to bring your card with you.

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Q: Can I host my child’s birthday party at the Creativity Tour?

A: You are welcome to attend the LEGO Creativity Tour for birthday celebrations, however you will not be allowed to bring outside food into the event. We recommend that you have cake and open presents before or after the event, at a different location. There is no ticket discount for birthday parties, and no birthday party room or package is offered as part of the LEGO Creativity Tour.

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Q: Where can I get information about where you’ll be coming next year?

A: Be sure to check back here at www.LEGOcreativitytour.com for information about upcoming shows.

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TICKET FAQs

Q: Do I have to buy a ticket for an adult that is not participating in the activities?

A: Yes, anyone entering the event must purchase a ticket. The event is designed to be interactive for attendees of all ages. Adults, children and seniors are encouraged to participate in each of the activities. Children under 18 must be accompanied by an adult.

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Q: Will the event sell out?

A: Based on past events, the event has a strong possibility of selling out. In order to ensure your admission to the event, purchase your tickets online before the event or at the venue's box office during the event. NOTE: We do not guarantee that tickets will be available onsite at the Box Office during the event. No tickets will be available at the Box Office for a Sold Out session.

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Q: I purchased multiple tickets but only received one barcode.

A:  The single barcode will admit all tickets purchased in the order.  Print the confirmation page from the web, or your confirmation email. Before you print be sure you click “Show Images” in your email. The confirmation page and email will have a barcode that will be scanned at the entrance. To avoid your confirmation being stuck in your SPAM or Junk Mail folder, please add donotreply@showclix.com to your address book. If you can pull the barcode up on your smart phone or mobile device, it can be scanned at the entrance.  Please be sure that the barcode is visible on your printed confirmation to expedite entry when you arrive.

If you did not receive your confirmation email, you can email creativityinfo@legokidsfest.com or call 860-953-4500 between 9:00am and 5:00pm (EST) Monday – Friday to have your tickets resent. You can use your confirmation number to pick up your tickets at the Customer Service window at the Box Office the day of the event.

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Q: What do I do if not all of the people included in the ticket are arriving at the same time?

A: If any members of your party are entering the event at a different time than the original ticketholder, please ensure that they have a copy of the printout with the barcode on it. When the barcode is scanned for those entering first, it will only mark as used the tickets which are entering at that time. Therefore, the barcode will still contain any leftover tickets. A copy of the barcode will work in order to scan those leftover tickets only. For example, if your barcode is used for 4 tickets, but only 2 enter with the barcode originally, the barcode will still be able to scan for the remaining 2 with a copy of the confirmation page.

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Q: Will online ticket sales end?

A: Tickets will be on sale online until a session is sold out, or until the start of that session. If tickets do not sell out in advance, they will be available for purchase at the box office during the event.

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Q: When I purchase my tickets online, how will I get them?

A:  Print the confirmation page from the web, or your confirmation email. The confirmation page and email will have a barcode that will be scanned at the entrance. The single barcode will admit all tickets purchased in the order. To avoid your confirmation being stuck in your SPAM or Junk Mail folder, please add donotreply@showclix.com to your address book. If you can pull the barcode up on your smart phone or mobile device, it can be scanned at the entrance. Please be sure that the barcode is visible on your printed confirmation to expedite entry when you arrive.

If you did not receive your confirmation email, you can email creativityinfo@legokidsfest.com or call 860-953-4500 between 9:00am and 5:00pm (EST) Monday – Friday to have your tickets resent. You can use your confirmation number to pick up your tickets at the Customer Service window at the Box Office the day of the event.

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Q: Is my ticket good for only one session or the whole weekend?

A: The ticket you purchase online is valid only for the session you purchase it for. For example, if you purchase tickets for Saturday Session 2 your tickets will be vaild only from 12:30-3:30PM. Your ticket will not be valid for Friday or Sunday or either of the other sessions on Saturday.

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Q: What if I want to attend all three days? Is there a weekend pass?

A: Each day offers the same activities to participate in. There is no weekend pass for purchase. If you would like to attend multiple sessions, you will need a purchased ticket for each session.

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Q: I purchased tickets and can no longer attend, can I get a refund?

A: Unfortunately no, all ticket sales are final and tickets are nonrefundable. If you find someone else who would like to use the tickets, they will be able to use them regardless of the name listed on the tickets, as long as the barcode is valid.

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Q: I do not own a printer, how do I get my tickets if I purchased online?

A:  If you are unable to print a physical copy of your confirmation but can pull the barcode up on your smart phone or mobile device, it can be scanned at the entrance.

If you are unable to print your confirmation before the event and cannot pull it up on your mobile device, please bring your confirmation number and photo ID to the customer service station located near the event box office. If you have any questions, please call 860-953-4500 between 9:00am-5:00pm (EST) Monday – Friday or email creativityinfo@legokidsfest.com.

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Q: Do I have to buy a ticket for a baby?

A: No, children two-years-old and younger do not need a ticket. Children three years old and up need a purchased ticket.

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Q: Can I purchase tickets over the phone if I do not want to give my information over the internet?

A: Yes, tickets can be purchased by phone at 860-953-4500, Monday – Friday, between 9am – 5pm (EST). Tickets will be emailed to you. Please print your confirmation and bring it to the event.

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Q: My name is on my confirmation, but I will not be the one attending the event. How do I change the name on the confirmation?

A: The name on the confirmation only refers to the individual that purchased the ticket. As long as the order is valid, the barcode can be scanned to admit the entire group into the event.

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Q: My ticket says I'll need to bring a photo ID of the ticket purchaser and credit card used to purchase the tickets, What if I don't have those?

A: These cards are not required. Should there be a problem scanning your ticket, a photo ID and/or credit card make it easier to verify an order in our database. However, if you received the tickets as a gift and do not have these forms of identification, we will still be able to verify your tickets.

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Q: What do I do if I did not receive the email confirming my order?

A: Your confirmation and account information will be emailed to you from donotreply@showclix.com. Please check your SPAM or Junk Folder for the emails if you do not see them in your Inbox. You can reprint your tickets and view order details by logging into your account here. If you are still having trouble, please email creativityinfo@legokidsfest.com or call 860-953-4500 between 9:00am and 5:00pm (EST) Monday – Friday to speak to a customer service representative.

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Q: I lost my confirmation, can I reprint them?

A: For your convenience, ShowClix securely stores your order details and tickets in an account for you. You can reprint your tickets and view order details by logging into your account here. If you are still having trouble, please email creativityinfo@legokidsfest.com or call 860-953-4500 between 9:00am and 5:00pm (EST) Monday – Friday to speak to a customer service representative.

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Q: I've selected the date and time I want to buy tickets for, but when I click "Find Tickets" the web page doesn't load. How can I get tickets?

A: If you are using Internet Explorer to order tickets, you must have version 8 or higher. If you are using an older version of Internet Explorer and would like to install the latest version (at no charge), go to this webpage: www.microsoft.com/IE9. Mozilla Firefox, Safari, and Google Chrome are other browsers that support the ShowClix webpage. To purchase your tickets over the phone, please call 860.953.4500 between 9:00am and 5:00pm (EST) Monday - Friday.

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Q: During checkout it asks me for a coupon code, where can I get one?

A: Discount codes vary by market, and are not always available. Discount codes are not provided by Customer Service.

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LEGO Systems, Inc. is the North American division of The LEGO Group, a privately held, family-owned company based in Billund, Denmark, one of the world's leading manufacturers of creatively educational play materials for children.  The company is committed to the development of children's creative and imaginative abilities, and its employees are guided by the motto adopted in the 1930s by founder Ole Kirk Christiansen: "Only the best is good enough."  Visit the virtual LEGO world at www.LEGO.com. LEGO, the LEGO logo, and DUPLO, are trademarks of the LEGO Group. © 2014 The LEGO Group. The LEGO Creativity Tour and LEGO KidsFest are produced by Buzz Engine, a marketing and events organization. LEGO KidsFest was awarded Best Proprietary Event by Event Marketer Magazine in 2013.