Event Information Plan Your Day Fun Activities Partners FAQs Contact Us LEGO.com BUY TICKETS
LEGO KidsFest minifigureBuy TicketsNewsletter Sign-up

Questions

INDIANA
Frequently Asked Questions

We have assembled the following responses to our most frequently asked questions. However, if you do not find the answer you are looking for, please feel free to contact us.

1) GENERAL EVENT QUESTIONS

2) TICKETING QUESTIONS

2x2 brick divider

1) GENERAL EVENT QUESTIONS

Q: What is LEGO KidsFest?

Q: There are five sessions over the weekend. What is the difference between each session?

Q: How are the sessions structured? Do I have to come at the start of my ticketed session? Can I leave early? Will I be able to come back into the event if I leave?

Q: Will I still have to wait in line to enter the show even though I’ve purchased my tickets online in advance?

Q: I need directions and parking information. 

Q: We are traveling from a distance and want to stay overnight. Where should I stay?

Q: Can I bring a stroller to LEGO KidsFest?

Q: Can I bring a camera or video camera to the event?

Q: Will there be places to eat inside the event? 

Q: How accessible is the event for those with special needs?

Q: May my child attend the event without an adult?

Q: What happens if I get separated from the rest of my party during the event?

Q: Are there LEGO Club meetings at LEGO KidsFest?

Q: Can my child bring LEGO creations he/she has created at home?

Q: Can my child bring his creations (s)he’s built at the LEGO KidsFest home with us?

 

Q: What is LEGO KidsFest?

A: LEGO KidsFest is a three-day show filled with hands-on, interactive and educational activities for the whole family. Get creative in the construction zones, meet LEGO Master Builders, help build Creation Nation, experience LEGO Games, and see dozens of life-sized models made entirely from LEGO bricks. To learn more, click "Fun Activities" in the navigation bar under the tour stop you are interested in. Please note: Activities may vary from city to city and all content is subject to change without notice.

Back to General Event Questions
Back to Top of Page

 

Q: There are multiple sessions over the weekend. What is the difference between each session?

A: Each of the sessions offers the same interactive activities and play areas. No session is better than another to attend.

Back to General Event Questions
Back to Top of Page

 

Q: How are the sessions structured? Do I have to come at the start of my ticketed session? Can I leave early? Will I be able to come back into the event if I leave?

A: Attendees may arrive and leave anytime within their ticketed session; however, their ticket will only allow entrance during the hours of the specified session. After the first sessions on Saturday and Sunday, the show floor will be closed and reset for the afternoon sessions. If you decide to leave LEGO KidsFest, you will be allowed to re-enter but only during your ticketed session. We will be using ticket stubs and/or hand stamps to verify admission.

Back to General Event Questions
Back to Top of Page

 

Q: Will I still have to wait in line to enter the show even though I’ve purchased my tickets online in advance?

A:Since you have already purchased tickets to LEGO KidsFest, you will not have to wait in line at the box office to purchase tickets. The doors to the exhibit hall(s) will open at the beginning of the session so if you and your family arrive before the start of the session you will wait until the doors open.

Back to General Event Questions
Back to Top of Page

 

Q: I need directions and parking information. 

A: Please see the city event page for details.

Back to General Event Questions
Back to Top of Page

 

Q: We are traveling from a distance and want to stay overnight. Where should I stay?

A: The LEGO KidsFest has partnered with a hotel near the venue that offers a family-friendly overnight package. See your city's event page for details.

Back to General Event Questions
Back to Top of Page

Paparazzi minifigure

Q: Can I bring a stroller to LEGO KidsFest?

A: Yes, strollers are allowed at the event.

Back to General Event Questions
Back to Top of Page

 

Q: Can I bring a camera or video camera to the event?

A: We encourage families to bring cameras and video cameras to the event in order to capture their experience. Members of the news media may access more information here.

Back to General Event Questions
Back to Top of Page

 

Q: Will there be places to eat inside the event?

A: Within the event, there will be concession stands run by the venue.

Back to General Event Questions
Back to Top of Page

 

Q: How accessible is the event for those with special needs?

A: LEGO KidsFest offers an assortment of interactive activities that reach all learning styles and levels of interest. For those who need it, there is a passenger drop off area near the front of the building; consult the venue website for details. Seating areas are located throughout the event space for your convenience. All visitors, including those in wheelchairs and those with special needs, will find the LEGO KidsFest to be a fun, enriching and educational experience. Licensed guide dogs for the blind and service dogs for people with disabilities are welcome.

Back to General Event Questions
Back to Top of Page

 

Q: May my child attend the event without an adult?

A: For everyone’s safety, children and youth under the age of 18 must be supervised by an accompanying adult at all times during their visit.

Back to General Event Questions
Back to Top of Page

 

Q: What happens if I get separated from the rest of my party during the event?

A: If at any time you are separated from the rest of your party, you should report to the “Lost Parent Zone” located near the main entrance of the exhibit hall under the yellow tent. The Lost Parent Zone can be found using the map in the program guide you receive at the event.

Back to General Event Questions
Back to Top of Page

 

Q: Are there LEGO Club meetings at LEGO KidsFest?

A: No, there are no LEGO Club meetings held at LEGO KidsFest. LEGO KidsFest has an activity area called the LEGO Master Builder Academy (MBA) that features live demos and workshops by LEGO Master Model Builders. These sessions are 30-40 minutes long and run throughout each session. To attend a demo and/or workshop, stop by the Master Builder Academy booth when you arrive at the LEGO KidsFest. To find a LEGO Club meeting near you, check out the LEGO Club website.

Back to General Event Questions
Back to Top of Page

 

Q: Can my child bring LEGO creations he/she created at home to the LEGO KidsFest?

A: We do not encourage children to bring homemade creations to the LEGO KidsFest. There are plenty of LEGO bricks at the event to build with.

Back to General Event Questions
Back to Top of Page

 

Q: Can my child bring his creations (s)he’s built at the LEGO KidsFest home with us?

A: No, the creations made at the LEGO KidsFest need to be left at the event. Once a session is over, the bricks are taken apart so that they can be re-used for the next group of attendees.

Back to General Event Questions
Back to Top of Page

2x2 brick divider

2) TICKETING QUESTIONS

Q: Will the event sell out?

Q: I purchased multiple tickets but only received one barcode.

Q: What do I do if not all of the people included in the ticket are arriving at the same time?

Q: Will online ticket sales end?

Q: When I purchase my tickets online, how will I get them?

Q: Is my ticket good for only one session or the whole weekend?

Q: What if I want to attend multiple sessions? Is there an all-day pass?

Q: I purchased tickets for the wrong session, can I switch my tickets?

Q: I do not own a printer, how do I get my tickets if I purchased online?

Q: Do I have to buy a ticket for a baby?

Q: Do I have to buy a ticket for an adult that is not participating in the activities?

Q: Can I purchase tickets over the phone if I do not want to give my information over the internet?

Q: My name is on my printed ticket(s), but I will not be the one attending the event. How do I change the name on the ticket(s)?

Q: My ticket says I'll need to bring a photo ID of the ticket purchaser and credit card used to purchase the tickets, What if I don't have those?

Q: What do I do if I did not receive the email confirming my order?

Q: I lost my eTickets, can I reprint them?

Q: I've selected the date and time I want to buy tickets for, but when I click "Find Ticket" the web page doesn't load. How can I get tickets?

Q: Can I get a refund on an unused ticket?

Police Minifigure

Q: Will the event sell out?

A: Based on shows in other cities, each session has a strong possibility of selling out. In order to ensure your admission to the event, purchase your tickets online before the event or at the venue's box office during the event. We do not guarantee that tickets will be available onsite at the Box Office the weekend of the event

Back to Ticketing Questions
Back to Top of Page

 

Q: I purchased multiple tickets but only received one barcode.

A: The single barcode will admit all tickets purchased in the order. Print the confirmation page from the web, or your confirmation email. The confirmation page will have a barcode that will be scanned at the entrance. To avoid your confirmation being stuck in your SPAM or Junk Mail folder, please add donotreply@showclix.com to your address book. If you can pull the barcode up on your smart phone or mobile device, it can be scanned at the entrance. 

If you did not receive your confirmation email, you can email tickets@legokidsfest.com or call 860-953-4500 between 9:00am and 5:00pm (EST) Monday – Friday or you can use your confirmation number to pick up your tickets at the Customer Service window at the Box Office the day of the event.

Back to Ticketing Questions
Back to Top of Page

 

Q: What do I do if not all of the people included in the ticket are arriving at the same time?

A: If any members of your party are entering the session at a different time than the original ticketholder, please ensure that they have a copy of the printout with the barcode on it. When the barcode is scanned for those entering first, it will only mark as used the tickets which are entering at that time. Therefore, the barcode will still contain any leftover tickets. A copy of the barcode will work in order to scan those leftover tickets only. For example, if your barcode is used for 2 child tickets and 2 adult tickets, but only one adult and one child enter with the barcode originally, the barcode will still be able to scan for the remaining one adult and one child ticket with a copy of the confirmation page.

Back to Ticketing Questions
Back to Top of Page

 

Q: Will online ticket sales end?

A: Online ticket sales will end fifteen minutes before the start of a session. The weekend of the event, tickets will be available at the onsite box office pending sellouts. For example, tickets for Sunday Session II (starting at 3:00pm) will be available online until 2:45pm on Sunday.

Back to Ticketing Questions
Back to Top of Page

 

Q: When I purchase my tickets online, how will I get them?

A: Print the confirmation page from the web, or your confirmation email. The confirmation page will have a barcode that will be scanned at the entrance. The single barcode will admit all tickets purchased in the order. To avoid your confirmation being stuck in your SPAM or Junk Mail folder, please add donotreply@showclix.com to your address book. If you can pull the barcode up on your smart phone or mobile device, it can be scanned at the entrance. 

If you did not receive your confirmation email, you can email tickets@legokidsfest.com or call 860-953-4500 between 9:00am and 5:00pm (EST) Monday – Friday or you can use your confirmation number to pick up your tickets at the Customer Service window at the Box Office the day of the event.

Back to Ticketing Questions
Back to Top of Page

 

Q: Is my ticket good for only one session or the whole weekend?

A: The ticket you purchase online is valid only for the date/time you purchase it for. For example if you choose Saturday at 9:00am – 1:30pm for your tickets, you can arrive any time after 9:00am but you must leave by 1:30pm. At this time the event will close in order to clean and reset the event for the next session.

Back to Ticketing Questions
Back to Top of Page

 

Q: What if I want to attend multiple sessions? Is there an all-day pass?

A: Each session is the same price and the same activities are available to participate in. There is no all-day pass for purchase.

Back to Ticketing Questions
Back to Top of Page

Q: I purchased tickets for the wrong session, can I switch my tickets?

A: All ticket sales are final and non-transferable. If you would like to switch to a different session we will assist you as best we can, pending session availability. Please call customer service at 860-953-4500 between 9:00am and 5:00pm (EST) Monday – Friday or email tickets@legokidsfest.com

Back to Ticketing Questions
Back to Top of Page

 

Q: I do not own a printer, how do I get my tickets if I purchased online?

A: Tickets purchased online should be printed out and brought with you to the event. Please make every effort to print your eTickets before arriving at the venue to ensure a smooth entrance into the event. If you are unable to print your tickets before the event, please bring your order number and photo ID to the customer service station located near the show box office. If you have any questions, please call 860-953-4500 between 9:00am-5:00pm Monday – Friday or email tickets@legokidsfest.com.

Back to Ticketing Questions
Back to Top of Page

 

Q: Do I have to buy a ticket for a baby?

A: No, children two-years-old and younger do not need a ticket. Children three years old and up need to purchase a children's ticket.

Back to Ticketing Questions
Back to Top of Page

 

Q: Do I have to buy a ticket for an adult that is not participating in the activities?

A: Yes, anyone entering the event must purchase a ticket. The event is designed to be interactive for attendees of all ages. Adults, children and seniors are encouraged to participate in each of the activities. Children under 18 must be accompanied by an adult.

Back to Ticketing Questions
Back to Top of Page

Construction minifigure

Q: Can I purchase tickets over the phone if I do not want to give my information over the internet?

A: Yes, tickets can be purchased by phone at 860-953-4500, Monday – Friday, between 9am – 5pm (EST). Tickets will be emailed or mailed to you. Please print your confirmation and bring it to the event. 

Back to Ticketing Questions
Back to Top of Page

 

Q: My name is on my confirmation, but I will not be the one attending the event. How do I change the name on the confirmation?

A: The name on the confirmation only refers to the individual that purchased the ticket. As long as the order is valid, the barcode can be scanned to admit the entire group into the LEGO KidsFest.

Back to Ticketing Questions
Back to Top of Page

 

Q: My ticket says I'll need to bring a photo ID of the ticket purchaser and credit card used to purchase the tickets, What if I don't have those?

A: These cards are not required. Should there be a problem scanning your ticket, a photo ID and/or credit card make it easier to verify an order in our database. However if you received the tickets as a gift and do not have these forms of identification, we will still be able to verify your tickets.

Back to Ticketing Questions
Back to Top of Page

 

Q: What do I do if I did not receive the email confirming my order?

A: Your confirmation and account information will be emailed to you from donotreply@showclix.com. Please check your SPAM or Junk Folder for the email(s) if you do not see them in your Inbox. If you are still having trouble accessing your account, you can login to your account here to view your order history and print your tickets. If you are still having trouble, please email tickets@legokidsfest.com or call 860-953-4500 between 9:00am and 5:00pm Monday – Friday to speak to a customer service representative. 

Back to Ticketing Questions
Back to Top of Page

 

Q: I lost my confirmation, can I reprint them?

A: For your convenience, ShowClix securely stores your order details and tickets in an account for you. You can reprint your tickets and view order details by logging into your account here.

Back to Ticketing Questions
Back to Top of Page

 

Q: I've selected the date and time I want to buy tickets for, but when I click "Find Ticket" the web page doesn't load. How can I get tickets?

A: If you are using Internet Explorer to order tickets, you must have version 8 or higher. If you are using an older version of Internet Explorer and would like to install the latest version (at no charge), go to this webpage www.microsoft.com/IE9. Mozilla Firefox, Safari, and Google Chrome are other browsers that support the ShowClix webpage. To purchase your tickets over the phone, please call 860.953.4500.

Back to Ticketing Questions
Back to Top of Page

 

Q: Can I get a refund on an unused ticket?

A: Unfortunately, all purchases are final and refunds are not offered. In the unlikely event a show in cancelled due to weather or other unforeseen circumstances, show promoters will make every effort to reschedule the event within the next 12 months. At that time, if a purchaser cannot or does not wish to attend the rescheduled event, the full ticket price (excluding tax and ticketing fees) will be refunded to the customer upon their request.

Back to Ticketing Questions
Back to Top of Page

 

 

 

quicklink top
LKF logo
Upcoming 2014 Events
Recent Events
About Us
Michigan | April 25–27 North Carolina, 2014 FAQs
Calgary, AB, Canada | May 16–18 New England, 2013 Exhibitor Information
Georgia | June 27–29 Portland, OR 2013 Press Information
Texas | August 29–31 SF Bay Area, CA 2013 Contact Us
Virginia | October 3–5 Phoenix, AZ 2013 Find us via social media!
Indiana | November 7–9 Houston, TX 2013
  Louisville, KY 2013
quicklink box bottom